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What You Need to Know About Optimizing Content for Voice Search

Voice Search Content Optimization

Voice Search Content Optimization Thanks to the emergence of technologies such as mobile personal assistants, Amazon Echo, Google Home, Cortana, and others, there’s no doubt that voice search is on the rise. These days, consumers can send text messages while driving or use a mobile personal assistant to complete simple actions. In fact, Gartner predicts that about 30% of searches will be conducted without a screen by 2020. In addition, another study from ComScore, states that voice searches will account for nearly 50% of searches, too. That means we marketers need to start thinking how we can get our content in front of our audience via voice search channels. While optimizing content for voice search can seem daunting, there are a few easy tips that can help you start gaining more visibility for those types of queries.

Focus on Featured Snippets

We continue to see featured snippets more and more in search engine results pages (SERPs). These SERP features show qualified results right on the SERP, which can lead to quicker answers to questions. In addition to speeding up the way people are receiving answers on Google, we know that featured snippets drive more organic website traffic, too. Featured snippets can help you leapfrog competition on a SERP to gain more visibility as opposed to only relying on a main keyword ranking. Here’s an example of one of TopRank Marketing’s own featured snippets. Featured Snippet Example Back in July, Britney Muller of Moz gave a presentation at MnSearch about the future of SEO. One area that she focused on was how to rank for featured snippets. The reason Muller focused on this area for the future of SEO was because voice search is fueled by them. With that in mind, she outlined what she thought was the top five ranking factors for featured snippets:

  • Links
  • Quality content
  • On-page optimization
  • Engagement metrics
  • Speed

Each ranking factor is not new to the SEO industry, but they make sense to focus on. Links are still an important ranking factor, as well as content quality and on-page optimization. Engagement metrics and site speed have also been important, but the focus is increasing for these areas. Both areas relate to the experience on mobile devices, since that is where the majority of voice searches are coming from. To find featured snippets to target, use tools like SEMrush or Ahrefs to reverse engineer the content. Most of the time, the featured snippets are around 40 to 50 words, so it is important to keep your content clear for the intent. To trigger a featured snippet, use conversational language and/or questions. A quick way to leverage question based featured results is to create a FAQ page with common questions about your business or industry.

Use Conversational Keywords

Speaking of conversational keyword queries, they help reveal the intent more clearly than the “money” (or more traditional) keywords. This often leads to longer queries for voice searches. For example, a traditional “money” keyword may be something like “content marketing software.” But a more conversational, voice search keyword query may be something like “what is the best content marketing software.” Google has been encouraging this type of behavior for years, especially with the Hummingbird update back in 2013. People communicate with conversations, not just keywords. Associating the right keywords with concepts helps the overall content quality as opposed to targeting only one or a couple keywords per page. So, it’s important to identify the keywords that people search for, but focus on creating the content that is more conversational. When it comes to local search, include keywords or landmarks that people in the neighborhood would use. That way, search engines can correlate the content with a geographical area, which can help increase the local visibility for that piece of content. After all, many voice searches are from people looking for directions to local businesses. Another area to get more conversation queries is from your chat feature on your website (if you have one). People will use a conversational dialog when using a chat function, which could lead you to create content that your audience is directly looking for.

Add Structured Data Markup

Schema markup helps search engines understand what the content is on websites. By helping search engines understand the context of the content, they can provide more informative results for users. Adding schema markup for local businesses can help a business show up in local results for general business information. This information can be highly beneficial for voice searches for directions and phone numbers. Schema.org is a great place to start if you want to learn more. Schema.org Homepage If you have a brick and mortar location, you should add schema markup for each place and create a Google My Business listing (and other local citations) to help your audience find you. Voice searches greatly impact local SEO for review websites like Yelp and other third-party websites. Optimize your local citations to make sure they are all correct and consistent. Here’s an example from Target. As you can see, the listing includes information on its headquarters and number of locations, as well as links to social profiles. Google My Business Listing for Target

Beyond Voice Search

While the rise of voice search deserves your attention and action, it’s still just one piece of your content marketing strategy. As always, it’s important to focus on creating content that helps solves your audience’s problems. From our perspective, by creating quality, conversational and structured content, you’ll not only be optimizing your content for voice search, but for the future, too. Why? Because voice search is not the end of the search revolution. Beyond voice search, we will soon be coming across predictive response, which is related to getting your products or services in front of a targeted audience without them evening looking for it. With that in mind, it will be important to create content that is conversational and impactful.

The post What You Need to Know About Optimizing Content for Voice Search appeared first on Online Marketing Blog – TopRank®.

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About Daniel Rodgers

A lot of news that you will not see in the paper. A lot of technology that is coming out that will not see in the paper.

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The Community Imperative: Engaging in Conversations Rather Than Disseminating Information

Building Online Communities in B2B

Building Online Communities in B2B

What does effective marketing engagement look like?

In the common model we see today, it’s something like this: Brands push out relevant messaging, hoping to compel a response or interaction that leads to a conversation (and maybe ultimately a conversion). This can be anything from a comment on a social media post to a chat window initiation.

Nothing wrong with that. These back-and-forths between brands and individuals are important ingredients toward building trust and loyalty. The problem is that, as a sole method for driving engagement, the cast-and-wait approach is too dependent on explicit triggers to spark these interactions.  

Devising and creating content that drives targeted engagement is hard work. It’s worthwhile, but hard, and sometimes even well conceived plans miss the mark. What if you were able to develop a self-driven engagement engine, which fostered strategic conversations built awareness among your most valuable customers and prospects?

Enter: Communities.

Why Communities Matter to Digital Marketers

In his seminal book, Tribes: We Need You to Lead Us, Seth Godin writes about turning scattered groups of followers into a unified “tribe,” which he defines as “a group of people connected to one another, connected to a leader, and connected to an idea.”

Human beings have long gravitated toward these communal experiences, elevating the collective power of their interests, beliefs, or passions. According to Godin, a group needs two things to become a tribe:

  1. A shared idea
  2. A way to communicate

The internet has taken care of No. 2, making it easy for strangers around the globe to come together via message boards, social media, subreddits, etc. So really it’s about identifying that mutual idea, or focal point, and taking the lead in rallying people around it.

Coordinating Communities for B2B Marketing

It’s not uncommon for tribes to form around a B2C product or service. For example, my fiancée follows several social media groups dedicated to Oreo cookies. People in these communities share updates about new flavors, and where they can be found. Other examples of strong brand communities include Sephora, LEGO, and Starbucks.

In the B2B space, this is more challenging. People aren’t generally drawn to, say, cybersecurity software in the same way they are to their favorite coffee or cosmetics brand. But that’s not to say there isn’t a deep level of passion for cybersecurity — it’s a prevalent issue throughout our society, and one that many professionals spend their entire days thinking about. The key lies in hitting the right resonant note and facilitating connections.

In the case of cybersecurity specialists, we have to ask: What questions burn in their minds? Which elements of the subject excite or agitate them? Where do discussions among hardcore followers tend to center? This type of empathetic mindset should be at the core of our DNA as modern marketers.

Building B2B communities doesn’t always mean trying to create a “brand community” where your company and its offerings are the primary focus; this can be tough to accomplish, and even when you do, you’re unlikely to pull in many members outside of your existing customer base. The more effective approach, from my view, is building communities around interests and commonalities that align directly with what you do.

Pinpointing the ideal focal point for your community requires an acute understanding of the people you serve, derived through copious research. We can apply many of the same tactics for identifying best answer opportunities to arrive at data-driven conclusions about the most avid areas of curiosity for our audiences. If your customers are repeatedly asking the same questions to Google, they probably want to discuss them amongst one another as well.

Where Can You Build Online Communities?

Let’s say you’re interested in starting a community around a certain topic relevant to your brand. Where might go about doing so? Here are some popular options:

  • Facebook Groups: It’s the world’s most popular social media platform and a prevalent hub for connecting around common interests. We wrote recently about the value of Facebook groups for B2B brands. And Facebook’s recently announced redesign will put groups at the center of the experience.
  • LinkedIn Groups: Often a better contextual fit than Facebook for B2B social media groups, as LinkedIn is (of course) structured around professional topics. Last year LinkedIn made its Groups feature more accessible by integrating it into the mobile app.
  • Forum/Message Board: The online message board traces its origins back nearly to the dawn of the internet, when it was called a bulletin board system (BBS). Today, these platforms for organized digital discourse remain prevalent and — when well populated — highly active and engaging. This post from HubSpot offers some step-by-step guidance for launching your community in such a fashion.
  • Microsite: A special section of your website dedicated entirely to allowing your customers and audience members to interact with one another. It might be a message board built within your site, or a more customized setup. Whatever the case, you’ll want to make sure it’s easy to navigate and follow conversation threads.

Benefits of B2B Community-Building

“Community is important because it brings people together. Community keeps people loyal, makes them feel like they matter. It also lets the company show how much they appreciate their customers,” according to Mary Green, a community-building specialist who shared her insights with B2B News Network.

Beyond the overarching loyalty imperative, here are a few other practical advantages to creating an online community:

  • Firsthand audience research. Marketers are always endeavoring to understand what matters most to their audiences. In many cases, this requires considerable guesswork. But by monitoring a community, you can watch conversations play out organically, seeing what impassioned followers talk about and how they talk about it. This can serve as a crucial springboard for your content planning. It might even help inspire new product features or service offerings.
  • User-generated content. “Brands and influencers can make great content, but the phenomenal stuff comes from the discussion. User-generated content is gold,” says Green. I’ve written here in the past about the power of UGC for authenticity, and online communities can be an excellent resource for uncovering it.
  • Finding and cultivating influencers. Within these communities, you’ll frequently see particular experts emerging with strong voices or magnetic insights. These might be candidates to incorporate more deeply into your influencer marketing strategy.

B2B Brands Running Strong Communities

Looking for inspiration? Here are a few companies that set the right example with B2B community-building:

Bank of America

They major national bank created a small business online community, which they describe as “a forum for small business ideas, insider tips, and the industry knowledge you need to help your small business grow.”

As you scroll through the links and discussions within, you’ll find that much of it is unrelated to banking or even financial matters, and that’s just fine. The point is that numerous customers and prospects are coming to BoA’s website to talk shop.

Bank of America Online Community

Intuit

The QuickBooks Community is basically a public knowledge bank where users can help each other solve problems and learn new things. There are product-centric areas for QB troubleshooting, as well as general business discussions. Intuit company reps are also active participants in the community.

QuickBooks Online Community

Jamf

Jamf Nation describes itself as “the largest Apple IT management community in the world.” It’s a perfect example of owning a niche, and mobilizing a community while keeping product promotion on the backburner. Members are welcomed to “Dialog with your fellow IT professionals, gain insight about Apple device deployments, share best practices and bounce ideas off each other.”

Jamf Nation Online Community

Find Your Tribe

As marketing emphasis shifts more and more toward delivering holistic experiences, community-building should be a key consideration for practitioners everywhere, especially in B2B where the opportunity is especially ripe. Herein lies the next frontier of digital engagement.

Want to learn more about B2B brands that are finding more authentic ways to engage? Check out our post: Flipping the B2B Marketing Script: 7 Brands That Talk to Consumers, Not Companies

The post The Community Imperative: Engaging in Conversations Rather Than Disseminating Information appeared first on Online Marketing Blog - TopRank®.

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