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Brian Solis on Lifescale – How to Live a More Creative, Productive and Happy Life Plus Improve Your Marketing

Brian Solis Lifescale

Brian Solis Lifescale Brian Solis is an award-winning author of 8 books and an internationally known keynote speaker. I’ve had the pleasure of knowing Brian for many years and he has consistently been one of the most thoughtful, inspiring and intelligent people I know. Not long ago Brian and I had a chance to catch up and he shared with me the news of his new book Lifescale – How to live a more creative, productive and happy life. That’s a pretty compelling title and being up to my neck in digital distractions, multi-tasking and a need to break free out of that chaos, the notion of Lifescale was immediately interesting to me both personally and as a way to better empathize with customers as a marketer. Not only did I pre-order the book (it came yesterday) I had a chance to talk with Brian and record a video interview about the premise of the book, the problems it can help people solve, lessons for marketers and a fun game of word association. You can watch the video here and part of the text of the interview is transcribed below. Lee: What’s the fundamental premise of Lifescale and why did you write it? Brian: Yeah, well it’s not the book I set out to write to be honest with you. I was writing a book to follow on X: The Experience When Business Meets Design and I had these ideas of trying to create a more mainstream book. This is my 8th book, but it’s my first personal book. I wanted to switch from the world of business to a more mainstream world. That brought a lot of pressure to think differently, to think deeply, to be more creative than I had in the past. I just got stuck. I blamed it on writer’s block and on all kinds of different things, just being uninspired, unmotivated and too busy. Actually I was really disappointed and heartbroken because I ended up losing the opportunity for that book at the time. After I had time to reflect, I started to dig deeper and peel back layers to see what was really going on. It turns out I was suffering from the same distractions from the same technologies I had been covering for the past 10, 12, 14 years. I decided to get to the heart of the matter and understand what’s really going on here behind the tech, what’s it doing to me as an individual. Obviously, if it’s affecting my ability to go deeper and affecting my creativity, what else is it doing? I felt like that whole mission could be something to share with everyone. Because it surely wasn’t out there on Google. There are a lot of solutions for the symptoms but not a lot of solutions for the problem. To be honest, a lot of the problems are still being discovered. Lee: It’s important that you mention problems because there are a lot problems that Lifescale might be able to solve or facilitate the solution of. What are some of the key promises that Lifescale can deliver on. Brian: It’s funny, I remember talking to Shannon over at Wiley and she said, “Whatever you do, don’t make a book about problems. Don’t make a book about tech, or all of the things that it is doing to us. Write a book about solutions because that’s what people really need.” I was 100% with her but I didn’t know what the solutions were because they didn’t really exist. So, after many glasses of champagne and thoughtful exploration, I realized that what we had been missing is a guidebook for a modern life. If you think about it, a lot of how we work or learn, our standards for success, our routines every single day, the traditions and aspirations that were handed down to us by our parents and their parents sort of really starting to become outmoded in these modern times. At the same time, there is no real guiding light to tell us how to balance all of these things. We’re sort of being exposed to more information, more misinformation, we’re empowered where we’re becoming accidentally narcissistic where we’re reaching for these things because it makes us feel in the moment validated or important.

Lifescale is really about is scaling life in modern times. Giving us a guidebook to reimagine or rethink or reacquaint ourselves with what is important.

All of these things are intoxicating but they’re also very new. They didn’t come with an instruction manual. We didn’t really have parents, or mentors or teachers or managers to guide us and navigate us through all of these things. We’re all trying to figure it out. What Lifescale is really about is scaling life in modern times. Giving us a guidebook to reimagine or rethink or reacquaint ourselves with what is important. What does happiness look like? What does success really look like? It really has nothing to do with tech per se, but uses tech as the impetus to have these discussions because we’re all, in one way or another, feeling that anxiety or that stress or that pressure.

Lee: While this book’s appeal and application is broad, what are the applications of Lifescale for a marketer? Brian: It’s twofold: One, there’s the life of the marketer. They’re using a lot of these technologies in their personal life that they’re also using professionally. They’re applying how they using technology personally to how they use it professionally. They’re assuming people on the other side want to be engaged in the way that they’re using technology through the funnel. On the customer side of things, or the receiving side of things, whether that’s an employee or a partner, you’re essentially trying to reach people who are incredibly distracted whether they know it or not. They have their own intent every single day of what they’re trying to do online, whether that’s to celebrate their life online, share exactly what they’re doing, engage the community to move something forward, figure out how to make a decision on a purchase or an investment or what to do regarding something. There’s this intentionality that’s happening every single day. A lot of times we use these same technologies to try to disrupt it. It’s not new. Advertising and marketing has always been about disruption.  Can I get your attention, can I hold it for a second, and then can we trend for a minute, then move on. But, I think it also opens the door to a new generation of marketing that I call the age of assistance. People are intentional about what they’re trying to do online. They are distracted but they are also empowered, informed and connected, so how would you plug-in to that to add value?

This is an opportunity for marketing to become the entire journey, so that customer experience becomes the new marketing.

Every single day they’re leaving signals on what they want to do or what’s important to them. There’s ways to introduce things not just to sell or interrupt whatever it is that they’re doing but to find ways to build value so that the brand or the marketing becomes associated with value add. So you’re building brands based on empathy and emotions rather than interruption and attention. Lee: So we’re not interrupting people anymore but facilitating them to do what they want to do.  Brian: I’m not saying stop doing all that you’re doing today, but I am thinking that this is an opportunity for marketing to become the entire journey, so that customer experience becomes the new marketing. You’re thinking about that journey and that lifecycle and adding value throughout and that makes marketing that much more important.

Lee: There are many themes in the book so let’s play a game of word association. I’ll mention a word and you share what it means in the context of Lifescale. Productivity – Not just getting work done, it is about getting the right work done to the right output. Mindfulness – Being present in the moment to which anything or anyone around you recognizes that you’re in that moment with them and that there’s value exchanged. Personal Growth – Accepting that no matter how much you feel you have conquered or grown in life today that there is always something new to learn and something old to un-learn. Lifehacks – They often treat the symptoms but not change your life. What if you could hack your center of reference so that when you make decisions about what you have to do that you have hacked them to be relevant, pertinent and fruitful. Hustle – Just because you work all the time, doesn’t mean that it matters to everybody. It doesn’t necessarily mean that it’s the right work to be doing. Life is balanced with other things other than work. If your work is the thing that is actually all that’s consuming you, then I feel sorry for the people that are around you. Creativity – It has never been more important. We live in an era of machine learning, artificial intelligence and more technologies on the horizon. Automation is going to become wildly pervasive. That creativity, how you think, what you do, how you act, what you produce, your output, your work ethic, your imagination that goes into anything – all of those things stand out. We don’t need filters to be great. We don’t need animated gifs to get that point across. What we need to do is take a moment to be creative, to imagineer what someone else couldn’t see or do. Leadership – There’s a lot of management and there’s a lot of following the rules and a lot of following the paths that were laid out before us. But a lot of those are rooted in the analog era. When we talk about leadership we have to think about what does it mean to forge a new path for a new time. That’s what I hope Lifescale is about – producing a new breed of leader. Personal Development – We always have something new to learn every single day. I always say that my occupation is that of a student. Things move too fast. There’s always someone smarter, there’s always someone more creative. The more that we challenge or push ourselves, even in a fun way, developing what we do personally and professionally is only going to keep us more relevant and I think, happier.

Distraction is holding you back from greatness and the possibilities that could define your life.

Distraction – The average person looks at their phone about 1,500 times a week which adds up to about 177 minutes a day. If you added that up over time and think about all the different things you could do, like learn a new language, learn how to scuba dive, anything that you wanted to do that you didn’t do or that you’ve been putting off or making excuses not to do, distraction is holding you back in ways that you haven’t realized. Distraction is holding you back from greatness and possibility that would define your life. If you ask the universe, the universe will give to you – nothing is going to happen if you don’t know what it is that you’re working towards and if you don’t work towards it. Lee: Lifescale is essentially a worldview, it’s like a movement. What does success look like for you? Brian: There are a lot of people who have made movements out of their work. For example, Simon Sinek with Why and Tim Ferris with the 4 Hour Work Week. I don’t know that I have it in me alone to do that. What I’ve decided to do is make Lifescale a universal movement to give it to the community. I have great friends like Dennis Yu and Karen Freberg who are helping me turn this into a Lifescale coaching program. We have a certification program for people to go through the Lifescale process so they in turn can extend and teach all of their network so that I’m not holding back Lifescale but everybody can bring the Lifescale message and movement and help all of us break free from distractions and be more creative again. Thanks Brian! You can find Brian next speaking at SXSW and Social Media Marketing World and follow him on Twitter at @briansolis.  Of course you can find out more about Lifescale on the website.

The post Brian Solis on Lifescale – How to Live a More Creative, Productive and Happy Life Plus Improve Your Marketing appeared first on Online Marketing Blog – TopRank®.

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The Community Imperative: Engaging in Conversations Rather Than Disseminating Information

Building Online Communities in B2B

Building Online Communities in B2B

What does effective marketing engagement look like?

In the common model we see today, it’s something like this: Brands push out relevant messaging, hoping to compel a response or interaction that leads to a conversation (and maybe ultimately a conversion). This can be anything from a comment on a social media post to a chat window initiation.

Nothing wrong with that. These back-and-forths between brands and individuals are important ingredients toward building trust and loyalty. The problem is that, as a sole method for driving engagement, the cast-and-wait approach is too dependent on explicit triggers to spark these interactions.  

Devising and creating content that drives targeted engagement is hard work. It’s worthwhile, but hard, and sometimes even well conceived plans miss the mark. What if you were able to develop a self-driven engagement engine, which fostered strategic conversations built awareness among your most valuable customers and prospects?

Enter: Communities.

Why Communities Matter to Digital Marketers

In his seminal book, Tribes: We Need You to Lead Us, Seth Godin writes about turning scattered groups of followers into a unified “tribe,” which he defines as “a group of people connected to one another, connected to a leader, and connected to an idea.”

Human beings have long gravitated toward these communal experiences, elevating the collective power of their interests, beliefs, or passions. According to Godin, a group needs two things to become a tribe:

  1. A shared idea
  2. A way to communicate

The internet has taken care of No. 2, making it easy for strangers around the globe to come together via message boards, social media, subreddits, etc. So really it’s about identifying that mutual idea, or focal point, and taking the lead in rallying people around it.

Coordinating Communities for B2B Marketing

It’s not uncommon for tribes to form around a B2C product or service. For example, my fiancée follows several social media groups dedicated to Oreo cookies. People in these communities share updates about new flavors, and where they can be found. Other examples of strong brand communities include Sephora, LEGO, and Starbucks.

In the B2B space, this is more challenging. People aren’t generally drawn to, say, cybersecurity software in the same way they are to their favorite coffee or cosmetics brand. But that’s not to say there isn’t a deep level of passion for cybersecurity — it’s a prevalent issue throughout our society, and one that many professionals spend their entire days thinking about. The key lies in hitting the right resonant note and facilitating connections.

In the case of cybersecurity specialists, we have to ask: What questions burn in their minds? Which elements of the subject excite or agitate them? Where do discussions among hardcore followers tend to center? This type of empathetic mindset should be at the core of our DNA as modern marketers.

Building B2B communities doesn’t always mean trying to create a “brand community” where your company and its offerings are the primary focus; this can be tough to accomplish, and even when you do, you’re unlikely to pull in many members outside of your existing customer base. The more effective approach, from my view, is building communities around interests and commonalities that align directly with what you do.

Pinpointing the ideal focal point for your community requires an acute understanding of the people you serve, derived through copious research. We can apply many of the same tactics for identifying best answer opportunities to arrive at data-driven conclusions about the most avid areas of curiosity for our audiences. If your customers are repeatedly asking the same questions to Google, they probably want to discuss them amongst one another as well.

Where Can You Build Online Communities?

Let’s say you’re interested in starting a community around a certain topic relevant to your brand. Where might go about doing so? Here are some popular options:

  • Facebook Groups: It’s the world’s most popular social media platform and a prevalent hub for connecting around common interests. We wrote recently about the value of Facebook groups for B2B brands. And Facebook’s recently announced redesign will put groups at the center of the experience.
  • LinkedIn Groups: Often a better contextual fit than Facebook for B2B social media groups, as LinkedIn is (of course) structured around professional topics. Last year LinkedIn made its Groups feature more accessible by integrating it into the mobile app.
  • Forum/Message Board: The online message board traces its origins back nearly to the dawn of the internet, when it was called a bulletin board system (BBS). Today, these platforms for organized digital discourse remain prevalent and — when well populated — highly active and engaging. This post from HubSpot offers some step-by-step guidance for launching your community in such a fashion.
  • Microsite: A special section of your website dedicated entirely to allowing your customers and audience members to interact with one another. It might be a message board built within your site, or a more customized setup. Whatever the case, you’ll want to make sure it’s easy to navigate and follow conversation threads.

Benefits of B2B Community-Building

“Community is important because it brings people together. Community keeps people loyal, makes them feel like they matter. It also lets the company show how much they appreciate their customers,” according to Mary Green, a community-building specialist who shared her insights with B2B News Network.

Beyond the overarching loyalty imperative, here are a few other practical advantages to creating an online community:

  • Firsthand audience research. Marketers are always endeavoring to understand what matters most to their audiences. In many cases, this requires considerable guesswork. But by monitoring a community, you can watch conversations play out organically, seeing what impassioned followers talk about and how they talk about it. This can serve as a crucial springboard for your content planning. It might even help inspire new product features or service offerings.
  • User-generated content. “Brands and influencers can make great content, but the phenomenal stuff comes from the discussion. User-generated content is gold,” says Green. I’ve written here in the past about the power of UGC for authenticity, and online communities can be an excellent resource for uncovering it.
  • Finding and cultivating influencers. Within these communities, you’ll frequently see particular experts emerging with strong voices or magnetic insights. These might be candidates to incorporate more deeply into your influencer marketing strategy.

B2B Brands Running Strong Communities

Looking for inspiration? Here are a few companies that set the right example with B2B community-building:

Bank of America

They major national bank created a small business online community, which they describe as “a forum for small business ideas, insider tips, and the industry knowledge you need to help your small business grow.”

As you scroll through the links and discussions within, you’ll find that much of it is unrelated to banking or even financial matters, and that’s just fine. The point is that numerous customers and prospects are coming to BoA’s website to talk shop.

Bank of America Online Community


The QuickBooks Community is basically a public knowledge bank where users can help each other solve problems and learn new things. There are product-centric areas for QB troubleshooting, as well as general business discussions. Intuit company reps are also active participants in the community.

QuickBooks Online Community


Jamf Nation describes itself as “the largest Apple IT management community in the world.” It’s a perfect example of owning a niche, and mobilizing a community while keeping product promotion on the backburner. Members are welcomed to “Dialog with your fellow IT professionals, gain insight about Apple device deployments, share best practices and bounce ideas off each other.”

Jamf Nation Online Community

Find Your Tribe

As marketing emphasis shifts more and more toward delivering holistic experiences, community-building should be a key consideration for practitioners everywhere, especially in B2B where the opportunity is especially ripe. Herein lies the next frontier of digital engagement.

Want to learn more about B2B brands that are finding more authentic ways to engage? Check out our post: Flipping the B2B Marketing Script: 7 Brands That Talk to Consumers, Not Companies

The post The Community Imperative: Engaging in Conversations Rather Than Disseminating Information appeared first on Online Marketing Blog - TopRank®.

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