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9 Ways Social Media Measurement Can Improve Your Marketing Strategy

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Do you know how effective you are with social media marketing? Are your Twitter and Instagram accounts resulting in business growth? How do you know which platform drives more customers? It’s hard to know these answers if you aren’t up to speed with social media measurement.

The problem with a lot of businesses is they struggle with actually measuring social media marketing. This is because they either don’t have the right tools in place or realize how beneficial social media data can be.

Unfortunately the only metric many businesses measure is their follower count. However, that number alone won’t do much to help you make important business decisions. You need deeper data from tools like Sprout Social and Google Analytics to get actionable information.

Aside from knowing how many followers you have, here is how social media measurement can help improve your business, and build your brand:

1. Know Your Audience

Your number of followers isn’t nearly as important as knowing exactly who is following you. It’s absolutely critical to know your audience demographics.

Twitter Audience Report

Knowing your social media demographics will allow you answer questions like:

  • How old is my average follower?
  • Are my followers mostly men or women?
  • Where are my followers from?

Answering these questions allows you to tailor your messaging to your audience. Not only that, but your social media following is a good indicator of your customer base. You can use the data you collect to create new products and services targeting a specific demographic or customer avatar.

In addition to the data you get from Sprout, Twitter also provides some very in-depth information about your audience. With Twitter Analytics, you can find out more about your followers, such as their:

  • Interests
  • Language
  • Lifestyle
  • Consumer behavior
  • Interests
  • Income level
  • Occupation

Twitter Follower Metrics

2. Create & Share Better Content

You’ve probably heard the phrase “content is king” in regards to SEO. Content is also crucial for social media marketing as well. If you’re not posting great content that resonates with your audience, then you’re going to have a rough time generating results.

One of the most important metrics you need to track is the social media engagement of each post. You should know exactly which Instagram and Facebook posts are generating the most engagement.

Sprout Social Instagram Report

Once you know which posts people resonate with the most, you can create more of it. Maybe a certain headline formula you use catches readers’ attention or perhaps you notice your most popular Instagram photos all use the same filter. Look for any sort of patterns and similarities with your top social media posts and try to replicate it with future content.

3. Figure out the Best Time to Post

One of the most common questions business owners and social media managers ask is “when is the best time to post on social media?” The answer depends on your audience. If you don’t have a social media measurement plan in place, you’ll have to rely on your best guess.

Why guess when you can get hard data that shows you exactly when to Tweet or post to Facebook?

All you have to do is find your social media posts that have the most engagement, then look at what time they were sent out. Hopefully, you’ll notice a pattern in either the days or times these posts were made.

Sprout Social Sent Message Report

Figuring out the best time to post on social media is even easier with Sprout’s ViralPost feature. Instead of manually looking through your past social media posts to find patterns, ViralPost does the hard work for you and automatically schedules your posts to be sent when your audience is most active.

Sprout Social ViralPost

Don’t make assumptions on when you should post. Look at your social media analytics and you’ll find the answer.

4. Learn the Most Effective Hashtags

Hashtags have become synonymous with social media. Almost every well-known social media platform integrates them, so it’s important to track the hashtags you’re using. Hashtags serve three main purposes on most social media sites:

  1. Categorize content
  2. Make your posts more discoverable
  3. Brand your company or specific campaigns

Sometimes you’ll notice a correlation between your most popular hashtags and your best performing posts.

Using the right hashtags on Instagram can instantly expand your content’s reach. Using Sprout’s Instagram reports, you can easily find your most engaged hashtags. If you’re struggling to come up with effective hashtags, give these tools a try.

Sprout Social Outbound Hashtag Performance

5. Make Your Team More Efficient

Email and phone customer support teams are usually evaluated on metrics such as their response time and rate. The goal is to provide quick and effective help to keep customers satisfied. Now that more consumers are turning to social media to voice complaints and to look for customer support, you need to measure your social customer service as well. According to a report from SalesForce Marketing Cloud, 83% of customers like or love when a business responds to them on social media.

If your business offers any type of support through social media, you need a tool that will allow you to quantify your team’s engagement.

Sprout Social Twitter Engagement Report

It’s a good idea to set benchmarks and goals to measure your team’s performance, so you’ll have a starting point to improve upon. To give you an idea of where to start, Lithium Technologies found 53% of Twitter users expect brands to respond to them within an hour.

twitter response time

6. Connect With Influencers

Social media is the perfect platform to connect with influencers since people use Twitter, LinkedIn and Instagram to connect with others. Most brands start outreach campaigns by identifying influencers they’ve never connected with before. You should absolutely plan to build relationships with these people, but what if you could quickly identify users that already share your content?

With Sprout, you can see which Twitter users currently mention you the most, as well as which accounts you’re frequently mentioned with.

Sprout Social Frequently Mentioned Report

This data is helpful because instead of reaching out to people cold, you can start with the users that have engaged with your Tweets. They’re already familiar with you from sharing your content, which makes the initial conversation much easier.

7. Better Allocate Your Time

One of the worst things social media marketers can do is waste time on platforms that aren’t doing anything for their business. The shiny object syndrome can make it extremely tempting to jump from one network to the next. Before you know it, you’ll find yourself spread thin across Snapchat, Instagram, Pinterest and five other social networks.

When you measure your social media efforts, you can see which platforms have the best results. Then you can focus your time where it’ll have the biggest impact.

You can see which social networks are driving the most traffic to your site in Google Analytics under Acquisition & Social & Network Referrals.

Google Analytics Social media Referrals

If you you’re spending a lot of time on a particular social network and not getting any real results, you can allocate more time toward better performing channels. On the flip side, if you’re receiving a lot of social media referrals from a platform you’re barely active on, it could be a great opportunity to ramp up your efforts.

8. Calculate Social Media ROI

Calculating your ROI is one of the main benefits of social media measurement. If you’ve ever debated whether or not social media marketing is worth it, or had to show C-level executives why your company should invest in social media, measure your ROI.

If you’re not a data-driven person, this might not sound like the most enjoyable task in the world. However, it’s not as difficult as it seems. Measuring social media ROI involves figuring out the costs you’re spending on social media marketing, and calculating the value you’re getting from your efforts. This metric is important because it puts a monetary value on social media marketing, which is something many brands mistakenly believe is impossible.

We created an entire guide that explains how to measure social media ROI, but here is a quick rundown.

  • Specify an action social media visitors have to complete such as buying a product or signing up for a free trial.
  • Attach a monetary value to that action.
  • Set up goal tracking in Google Analytics so you can monitor the number of actions completed.
  • Add up all the expenses related to social media including man-hours, content, ads and tools.
  • Subtract your expenses from the revenue you calculate in Google Analytics.

A survey from Convince & Convert found 41% of companies had no idea if their social media marketing was paying off. Hopefully, more businesses will get into the habit of tracking their efforts so we can lower that stat.

9. Create a Better Strategy

Social media measurement enables businesses to make better decisions. Once you know what works and what doesn’t, you can make changes to improve your strategy moving forward.

There’s no reason to go into social media blind. With tools like Sprout, you have an arsenal of data that makes it easy to spot holes in your strategy and measure the success of every campaign.

Start by developing a clear and concise social media strategy. Don’t just brainstorm a plan in your mind, write it down. Your strategy should include milestones and goals you want to accomplish. Periodically review these to see if you’re on course. If it seems like you won’t meet your goals, look through your data using the information you read above, and make the necessary adjustments.

Social Media Measurement Is a Necessity

As nice as it is to take a free-spirited approach to social media marketing, you eventually need to become more data-driven to maximize your results. You should track your social media marketing with the same precision and effort you use to track paid ads or landing pages. If you’re not measuring your efforts, you have no idea whether or not you’re reaching your potential, or if you’re even making money.

It’s time to go beyond vanity metrics and get serious about social media measurement.

This post 9 Ways Social Media Measurement Can Improve Your Marketing Strategy originally appeared on Sprout Social.

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About Daniel Rodgers

A lot of news that you will not see in the paper. A lot of technology that is coming out that will not see in the paper.

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5 SEO Mistakes Killing Your Content Performance and a Fix for Each

Common SEO Mistakes

Common SEO Mistakes

Even the most seasoned content marketers make mistakes. In the world of SEO-driven content, with constant algorithm tweaks and changing search patterns, it’s nearly unavoidable. However, those same mistakes can often lead to discoveries that enable even better content performance.

The key is being able to recognize those easy-to-fix SEO mistakes and address them. As a result, your content will become an optimized, integrated network of metaphorical highways, leading searchers to best-answer content in a strategic and purposeful way.

So, what are the most common SEO mistakes, and how can they be addressed? Below, I’ve singled out the ‘usual suspects’ along with guidance on how to fix them while setting yourself up for long-term SEO success.

SEO Mistake #1 - Choosing Target Keywords Based on Volume vs. Relevance

How Keywords Affect Content Marketers: Great content isn't great unless people see it. But when content marketers overemphasize high-volume keywords, they miss out on meaningful engagement.

It’s tempting to plug into your keyword research tool of choice and select keywords with the highest search volume as your focuses for new content. But if the content you’re creating doesn’t match the search intent for that high-volume keyword, it’s unlikely to perform to your expectations.

The Fix: Google it! All jokes aside, evaluating the first ten search results for your target keywords can help you understand what searchers are trying to find, and what supporting content you should provide to truly be the best answer for that query.

While you’re analyzing those top results, pay attention to key factors that will shape your content creation and promotion strategy:

  1. What type of information is NOT included in top content, but is topically related? This can help you inform how you differentiate your content.
  2. What’s the content demand for that keyword? For example, are mostly top of funnel blog posts ranking, or are you seeing mostly product or service pages?
  3. How many backlinks and referring domains are pointing to the top search results? This can help you understand how competitive the first page of results is, and whether or not ongoing link building should be part of your content promotion strategy.
  4. How long is the top-ranking content for that keyword? This will help you determine ideal content length for your own post.

SEO Mistake #2 - Targeting the Same Keyword with Multiple Pages or Posts

How Same-Topic Targeting Affects Content Marketers: Pressure to create comprehensive content on a topic can actually result in dilution within search.

The conventional wisdom that more is better doesn’t apply universally — especially when it comes to SEO-driven content. Creating multiple pieces of content that target the exact same keyword is a surefire way to stand in your own way of success. There’s enough competition out there for B2B marketers without having to compete with your own content.

For example, a B2B technology company that wants to rank for B2B software consulting should optimize their service page for that term based on what is currently being served in search results. But, if they also create a series of blogs or resources that are targeting that specific term, search engine bots will be confused about which page is the best answer for that query. This could result in none of the content appearing in the top 10 results, in favor of competing sites with a more clear ‘answer’ to that query.

The Fix: Determine which of your pages or posts is the best answer for that particular query by analyzing ranking and analytics data. Which post or page sees the greatest amount of engaged organic traffic for your target keyword, and most closely matches the associated search intent?

Once you’ve determined your target page, it’s time to evaluate the remaining content targeting that keyword. Look for opportunities to:

  1. Remove or prune low-value or outdated content. Is there a blog post full of stats from 2009 that’s hindering your priority page’s chances of ranking? It might be time to consider removing that post and implementing the proper redirects.
  2. Optimize existing content for related, but different, keyword targets. For example, if you have a priority post for Chocolate Chip Cookies, and another post that more closely relates to ‘Crunchy Chocolate Chip Cookies’, consider optimizing that post for the latter and implementing internal links back to your priority cookies post.
  3. Combine closely related content. For example, if you have several blog posts around your targeted keyword(s), consider combining those posts into a longer, more robust piece of content.

SEO Mistake #3 - Ignoring Internal Link Structure

How Internal Linking Affects Content Marketers: Links are like electricity on the web, lighting up content for people and search engines alike.

Content is discovered by links. Your site’s internal linking structure tells bots (and users) which pages are most important, and which pages are most relevant to specific keywords. If you link to several pages from the same anchor text, for example, there will be some confusion about which page is truly ‘about’ that topic. Other times, you could have pages or posts on your site that are orphaned, with no internal links directing users or bots their way. This can confuse your site users, search engine bots, and even your own team. Confusion is not a ranking factor!

The Fix: Make sure you develop and continue to update your site’s keyword map. It can be as simple as a spreadsheet that lists your page’s URL and associated target keyword(s). This keyword map will help you determine what anchor text should be used to link to your target pages.

Next, conduct a site audit to determine:

  1. If there are orphaned pages that need internal links
  2. If you are linking to multiple pages with the same keyword-rich anchor text
  3. Where there are opportunities to create additional supporting content
  4. Where you might have opportunities to reduce and prune existing supporting content

Next, you’re going to want to crawl your site to find any orphaned pages. Then, map those into your overall keyword strategy and implement internal links.

SEO Mistake #4 - Ignoring Data from Other Digital Tactics

How Marketing Data Affects Content Marketers: Inspiration often drives ideation for many content marketers, but data drives optimization for ideal content performance. Marketing performance data can provide both.

Any data you can collect about how your audience engages with your content has the potential to be an SEO gold mine. For example, analyzing the keywords from your paid search campaigns can give you insight into which keywords are your best converters, and what content best suits searchers for those terms. Social posts that get the greatest amount of engagement can tell you which topics your audience is most interested in. Ignoring data from your other marketing and sales channels means missing out on an opportunity to better engage your prospects.

The Fix: Meet with different teams or departments to find out what kind of content performs best on their channels. Look at the data each platform or channel provides and compare that with your site analytics data for a full picture. And, be sure to share your channel performance data with the rest of your marketing team. The more information available related to content and marketing performance, the better equipped you are to optimize.

SEO Mistake #5 - Giving Up

How Persistence Affects Content Marketers: Content performance in search is a long game and persistence is essential for success.

SEO is a marathon, not a sprint. Sometimes a lack of results can feel demoralizing, but giving up is simply not an option. You wouldn’t stop building your house just because the nearest lumber yard ran out of wood, right? You’d find another lumber yard and keep plugging along.

The Fix: Take a step back. Re-evaluate the search landscape, your competitor’s organic presence, and your site’s overall health. Being able to remove yourself from the frustration can help you find opportunities you may have missed and additional whitespace to tackle.

Next, seek out advice from other SEOs. Ask questions on social media, in specific groups or forums, or send a question to your favorite SEO blog. If budget permits, enlist the help of a consultant or SEO agency that can help you break through your roadblocks.

Finally, we have two big SEO bummers that are tougher to fix, but absolutely necessary to address.

Bonus SEO Mistake: Migrating Your Site with No SEO Plan

How Migrating Without a Plan Affects Content Marketers: A bad migration can effectively undo your hard work, reducing content visibility and creating more user friction.

If you listen closely, you can hear the sound of SEOs cringing around the globe. A botched site migration can wreak havoc on your organic positioning and torpedo your results. It can take months, even years to recuperate organic visibility to pre-migration levels.

The Fix: Always, always consult your in-house SEO team or SEO agency when you’re considering a website migration. Before you move forward, it’s imperative you have a plan for technical, on-page, and off-page factors.

If you’ve already migrated your site and have experienced a loss of organic traffic and rankings, start with a site audit. Check for the basics, like whether or not your site is being indexed, first. Then start to evaluate technical factors like broken links, crawl errors, and duplicate content.

When in doubt, don’t hesitate to reach out for help. Recovering from a site migration is a challenge for even the best of SEOs, and sometimes those big challenges call for a little teamwork.

Bonus SEO Mistake: Not Optimizing for Mobile

How Not Optimizing for Mobile Affects Content Marketers: Even the greatest content can’t stand up to a bad mobile experience. Users will bounce, reducing engagement and sending negative signals to search engines.

Mobile accounts for about half of web traffic worldwide. Knowing this, in March 2018 Google started migrating sites to mobile-first indexing. Providing a seamless mobile experience is no longer optional, especially when you’re living in the wild world of search.

Sites that didn’t properly prepare for this can and will likely see some declines in organic search traffic and rankings as a result. And, as more sites follow mobile best practices, more users will notice and become frustrated by poor mobile experiences. This leads to declines in other pivotal ranking factors like on-page engagement. In short, if not properly addressed, a poor mobile experience can wreak havoc on your search visibility.

The Fix: The first thing to do is to conduct a mobile audit on your site. Understanding your site’s mobile performance is step one toward making improvements. Look for things like:

  1. Mobile site speed. A couple great tools for this are Google Page Speed Insights and Pingdom. These tools can tell you where to look for issues like slow-loading code, images that aren’t optimized, and other technical issues.
  2. Mobile experience. Visit your site on your phone. Ask someone who doesn’t use your site regularly to do the same. Record your experience, take notes on where you get stuck and why. Click on everything. Turn your phone into horizontal mode. Try to think of every single way a user could browse your site. And, don’t forget to try a site search on mobile.
  3. Look at mobile analytics. This will tell you key metrics like mobile bounce rate, mobile time on page and pages per session.

These steps will help you build a hypothesis to test against. Is your mobile bounce rate crazy high? Does your site take a long time to load? Is your time on page way out of line with desktop traffic? Then, use A/B testing to root out the discrepancy. Use these same metrics to test if the fix is working. Then, repeat with another element.

So, What Does This All Mean for You?

Ultimately, following SEO best practices as a content marketer can reduce performance-related headaches and set you up for long-term success.

For example, when Innovatech Labs decided it was time to make major changes to their website, they worked with our team at TopRank Marketing to implement a safe website transition strategy, minimizing their risk of reduced content visibility on Google. This assessment involved avoiding many of the big risks mentioned above, including linking, use of data and keyword research which allowed us to act quickly post-migration to combat organic traffic declines. The result? Double- and triple-digit increases in organic traffic (and increased conversions, too!).

A best-answer content strategy focused on creating content with the most relevance to their audience was the ticket to better marketing performance for a martech SaaS company. Working with the team at TopRank Marketing, long-tail and hyper-relevant keywords were researched for a comprehensive content strategy to help the brand content become the best answer for those queries. The “best answer” approach and topics were applied across organic and paid efforts. As a result, the volume of both paid and organic MQLs increased, leading to better content performance and spontaneous proclamations of love from the client’s sales team.

Fixing these big SEO mistakes aren’t only for short-term wins. Our longtime partner Antea Group USA has achieved amazing triple-digit growth over three years by avoiding these big mistakes and implementing an ongoing commitment to SEO-driven, best answer content.

As I mentioned earlier, even the most experienced content marketers can make these common SEO mistakes. But, with the right SEO strategy driven by diligent execution and monitoring of results, you can get back on track. The key is to be intentional about your site’s architecture, as well as the content you create, and to never, ever give up.

Still feeling stuck? Or maybe your team doesn’t have the resources to take on this battle alone? Check out our SEO services, tweet us your thoughts @toprank, or drop me a line in the comments. We are here to help!

The post 5 SEO Mistakes Killing Your Content Performance and a Fix for Each appeared first on Online Marketing Blog - TopRank®.

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