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Monthly Archives: July 2020

B2B Marketing News: How B2B Events Are Changing, Consumers Switch Brands During Pandemic, & New B2B Micro-Segmentation Data

2020 July 24 CEIR Chart

2020 July 24 CEIR Chart

Study: Most Americans Permanently Changing Brands During Pandemic
45 percent of U.S. consumers have switched at least one brand preference during the global heath crisis, and some 62 percent believe that their brand change will become permanent — two of several items of interest to digital marketers in recently-released survey data. MediaPost

How microsegmenting boosts B2B conversion rates
Micro-segmentation helps both B2B sellers and customers, with better conversion rates and more relevant customer experiences, with some 68 percent of B2B buyers noting that it's important for vendors to present relevant content throughout the buying cycle without having to rely on salespeople, according to recently-released Forrester report data. Digital Commerce 360

Gartner Identifies Five Technologies to Drive More Agile and Scalable Advertising Capabilities for Marketers
The digital advertising trends having the most impact on the industry have been outlined in Gartner's latest annual Hype Cycle for Digital Advertising 2020 report, showing the rise of Advanced Supply-Side Bidding (ASSB), Identity Resolution (IDR) and other areas of interest to digital marketers. MarTech Series

Facebook Releases New Web Collage App via its Experimental NPE Team
Facebook's New Product Experimentation (NPE) test-bed team has launched an experimental image display app called E.gg, offering a throwback look for modern photo collages that could eventually bring marketers new visual display opportunities, the social media giant recently announced. Social Media Today

What Types of Content Generate Leads That Convert?
Marketers generate the most lead conversions by utilizing online content that incorporates video, which was seen as the most effective format by 41 percent of marketers, followed by webinars at 36 percent, and original research at 36 percent, topping the list of newly-released survey data of interest to digital marketers. MarketingCharts

LinkedIn Provides More Tips for Virtual Events in New Guide Book
Microsoft-owned LinkedIn (client) has published new insight into using its LinkedIn Live and Events features, including marketing survey data showing that some 69 percent of marketers find it challenging to make the move to virtual events, the firm recently announced in conjunction with the launch of its second-ever events guide. Social Media Today

2020 July 31 Statistics Image

Infographic: Consumers Want to See More Brands in the Esports Realm
Today's consumers would like to find more brands including e-sports in their campaign efforts, with 72 percent saying that would like to see brands that are savvy enough to use the medium's fast-paced conversation. The gaming industry is the most dominant media channel for Gen Z and millennials, and is expected to top $1.5 billion in brand spending, according to recently-released infographic data. Adweek

Zenith: Global Ad Spend Projected To Drop 9.1% This Year
Overall global advertising spending for 2020 is expected to fall by 9.1 percent, while digital ad spend is forecast to see only a 2 percent decrease, with digital accounting for more than half of global ad spend, according to recently-released Zenith report data. MediaPost

Facebook Tests New Page Design Which De-Emphasizes Like Counts
Facebook has begun testing pages that don't include page like buttons, instead placing focus on having users follow pages. The expanded test, which has been limited to certain public figures, has now also been implemented for some business pages, the firm recently announced. Social Media Today

How COVID-19 Is Affecting the B2B Exhibition Industry
73 percent of B2B event organizers have had to cancel a physical event because of the pandemic, and 81 percent have begun providing virtual alternatives, according to recently-released survey data of interest to digital marketers. MarketingProfs

ON THE LIGHTER SIDE:

2020 July 31 Marketoonist Comic

A lighthearted look at “multicultural marketing” by Marketoonist Tom Fishburne — Marketoonist

Street Artists Reimagine Classic Ralph Lauren Polo Shirt for AR-Enabled Murals — Adweek

TOPRANK MARKETING & CLIENTS IN THE NEWS:

  • TopRank Marketing — Is B2B Influencer Marketing Effective During A Crisis? — Tribal Impact
  • TopRank Marketing — 33 of the Best Social Media Marketing Blogs of 2020 — HubSpot
  • Joshua Nite — Shake Up Your Business Strategies with These Community Suggestions — Small Business Trends
  • Lee Odden — C-Suite Marketing Episode 5: Lee Odden of TopRank Marketing [Podcast] — ITSMA / SoundCloud
  • Lee Odden — B2B Influencer Marketing — Evans on Marketing

Have you come across your own favorite B2B content marketing or digital advertising stories from the past week of news? Please let us know in the comments below.

Thanks for joining us, and please return again next Friday for another collection of the most relevant B2B and digital marketing industry news. In the meantime, you can follow us at @toprank on Twitter for even more timely daily news. Also, don't miss the full video summary on our TopRank Marketing TV YouTube Channel.

The post B2B Marketing News: How B2B Events Are Changing, Consumers Switch Brands During Pandemic, & New B2B Micro-Segmentation Data appeared first on Online Marketing Blog - TopRank®.

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Using Facebook Live to Quickly Create Content

Need to create more content but don’t have a lot of time? Have you considered using Facebook Live to speed up your content creation process? To explore how to use Facebook Live to quickly create content, I interview Ian Anderson Gray on the Social Media Marketing Podcast. Ian is a live video expert. He’s host […]

The post Using Facebook Live to Quickly Create Content appeared first on Social Media Examiner | Social Media Marketing.

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Expert tips on using Facebook for your small business

As an owner or employee of a small business, we know your time is limited. Marketing isn’t your only hat and if you’re confused Read more...

This post Expert tips on using Facebook for your small business originally appeared on Sprout Social.

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8 ways to show your clients the value of social in a tumultuous climate

While nearly everything came to a halt in early 2020, social media never slowed down. In fact, roughly half of consumers report using social Read more...

This post 8 ways to show your clients the value of social in a tumultuous climate originally appeared on Sprout Social.

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12 Best Email Marketing Services for 2020 (100% Unbiased)

There’s no doubt email marketing is (very) effective, but choosing which of the many email marketing services to use can be just a tad overwhelming. It seems like every company in …

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The post 12 Best Email Marketing Services for 2020 (100% Unbiased) appeared first on Smart Blogger.

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Boosting and Deepening Engagement through Empathy in B2B Marketing

Business Professional Taking Notes Intently

Business Professional Taking Notes Intently

Empathy is more than a buzzword. It’s not a box to be checked, or an added finishing touch for content. If B2B marketers want to successfully engage human audiences and break free from the deluge of irrelevant messages swirling around today’s customers, empathy needs to be at the center of all strategic initiatives from start to finish.

What Does Empathy Mean in B2B Marketing?

Empathy is defined simply as the ability to understand and share the feelings of another. But I’m not sure that characterization fully does it justice in the context of modern marketing.

I rather like the way Zen Media CEO Shama Hyder described empathy in the better creative teamwork guide we helped our clients at monday.com put together:

“Empathy is critical. It's much more than just having an understanding of what someone else's challenges might be. Part of it is that you have to give up being a control freak. As leaders, we should really look at the big picture and ask ourselves, is this necessary? Or is this just politicking, or someone trying to make it seem like it has to be done this way because it's the way they prefer?”

Shama was speaking from the perspective of a business leader trying to get on the same page as their team, but it applies just as well to marketing endeavors. The critical first step in developing empathy is disconnecting from our own ingrained perceptions and assumptions. Only then can we truly understand and support the audiences we want to reach.

Too often, empathy in marketing tends to be a bit narrow and self-centered (which is contradictory to the very concept itself). We often seek to understand only the challenges and pain points that drive interest in what we’re selling. Looking beyond this scope is necessary to build strong relationships founded on trust, especially now.

“What you are creating, marketing and ultimately selling is but one piece of your customer’s life as a human on Earth. One very small piece,” said Mary Beech, principal at MRB Brand Consulting and former CMO of Kate Spade, in an AMA article on empathy in marketing. “And if we aren’t keeping in mind their full journey, including their emotional, mental, social and physical needs — as well as the challenges and joys they are facing — we cannot do our jobs well.”

As Brian Solis wrote at Forbes recently, the need for empathetic customer experiences is greater than ever in the age of COVID-19 disruption. People have so much going on in their lives, and are facing so many unprecedented difficulties, that a myopic brand-centric focus is all the more untenable. “Traditional marketing will no longer have the same effect moving forward,” he argues. “If anything, it will negatively affect customer relationships rather than enhance them.”

Agreed. So, let’s find a better way.

Engaging with True Empathy in the New Era of Marketing

Imagine if it was possible to sit down and have an in-depth conversation with each one of your customers and potential customers. You’d gain first-hand insight into their worldviews, their challenges, their hopes and dreams.

Sadly, it’s not possible. You don’t have the time, nor do your customers. (Although I do recommend making a habit of engaging in direct, candid conversations with them when possible.) To make empathy scalable, marketers need to take advantage of all the tools at their disposal. This largely requires using data to connect the dots.

“It’s critical for marketers to have a real-time 360 view and understanding of a customer’s full journey, at every stage, from discovery to engagement to retention and loyalty to advocacy,” Solis wrote at Forbes.

Here are some suggestions for obtaining such a view:

Use empathy-mapping. This practice, explained in a helpful primer from Nielsen Norman Group, involves creating a visualization of attitudes and behaviors to guide decision-making. Empathy-mapping originated in the world of UX design, but given how much user experience and customer experience now overlap, it’s becoming a powerful tool for marketers.

Empathy Map

(Source: Nielsen Norman Group)

Coordinate and integrate your organizational efforts. Every customer-facing function in a company — marketing, sales, customer service — sees the customer from a different perspective. Seek ways to bring all these perspectives together into one centralized, holistic view. Per Solis: “Cross-functional collaboration is a mandate. As such, integration will become the new standard and will quickly become table stakes as every company rushes in this direction.”

Tap into meaningful influencer relationships. Influencers can play a key role in empathetic marketing because they have relationships and perspectives extending beyond our brand ecosystems. If they align with your audience, influencers can bring unique insight and connect at deeper levels. Turning influencer engagements from mechanical to meaningful is essential to accomplishing this.

Incidentally, Mr. Solis recently partnered with TopRank Marketing on the first-ever State of B2B Influencer Marketing report, in which our friend Ann Handley summarizes the impact quite well: “You could call yourself a good parent or a world-class marketer or an empathetic friend ... but any of those things would carry more weight coming from your child, customer, or BFF. So it is with integrating influencer content: It's a direct line to building trust and customer confidence.”

Research and engage with topics that matter to your customers outside of their jobs. Given the connotations of B2B, it’s all too easy to isolate our customer research around what they do professionally. But these are human beings with lives outside of work. To drive powerful engagement, marketers should search for the cross-sections between their brand’s purpose and values, and what matters to their customers.

A good example of this is found in the IBM THINK Blog, which is “dedicated to chronicling the fast-moving world of cognitive computing” and covers many important societal topics. (Recent focuses include a post on gender pronouns and a corporate environmental report.)

Examples of Empathetic B2B Marketing

Who’s getting it right and paving the way for a more empathy-driven approach to engaging B2B audiences? Here are a few examples:

Seeing human faces brings an instantly relatable element to any B2B campaign. That’s why Microsoft’s Story Labs microsite, which frames some of the company’s initiatives and guiding principles around real people and their stories, is so effective.

Microsoft Story Labs

Let Empathy Guide Your B2B Marketing Strategy

In order to walk in someone else’s shoes, you first need to untie and remove your own. Making empathy a core strategic pillar requires marketers to take a step back, disconnect from their ingrained perceptions and assumptions, and get fully in tune with the people they serve.

Only then can we create the type of relevant and personalized experiences that drive deep and long-lasting brand engagement.

For more tips that will help your business-oriented content strike notes of genuine empathy, read Josh Nite’s blog post on 5 Ways to Humanize B2B Marketing.

 

The post Boosting and Deepening Engagement through Empathy in B2B Marketing appeared first on Online Marketing Blog - TopRank®.

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Effective ways to ask for and get more customer reviews

When making purchasing decisions, potential customers put a lot of weight on the experiences of others. Many shoppers seek out reviews to find objective Read more...

This post Effective ways to ask for and get more customer reviews originally appeared on Sprout Social.

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48 Creative Geniuses Who Use Blogging to Promote Their Art

You’ve watched artists, performers and writers like Hugh McLeod, Amanda Palmer, Chase Jarvis, and Jeff Goins sell boatloads of creative work thanks to the platforms they have built from their …

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The post 48 Creative Geniuses Who Use Blogging to Promote Their Art appeared first on Smart Blogger.

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5 Unheralded SEO Tools for Content Marketers

Smiling businesswoman at computer image.

Smiling businesswoman at computer image.

Are you using the latest search engine optimization (SEO) tools to help with your content marketing efforts?

Don't worry, as we’ve got you covered with a look at some of the most helpful SEO tools to help you refine and augment your content marketing plans.

Sorting through lists of the seemingly endless number of available SEO tools can be frustrating as well as a hit and miss proposition, however we’ve put this collection together so that you can skip the search and get right into SEO tools you can use today to help you create amazing content marketing stories.

Let’s jump in with our collection of fresh SEO tools to boost your content marketing experiences.

1 — Google Lighthouse

Google Lighthouse

Google’s own Lighthouse tool — an open-source project — offers a simple way to check a number of basic SEO-related issues that every website should consider. Among its auditing functions are tools specifically focusing on performance, SEO, accessibility, and progressive web apps, and it's also capable of examining webpages requiring authentication.

The tool can be run standalone, from the web, in Google's Chrome DevTools, or incorporated into continuous integration systems, and its Lighthouse Viewer allows viewing and sharing of analysis data online.

2 — Botify SEO Platform

Botify

There are numerous powerful SEO platforms that each look to be as close to a one-stop-shop as possible for marketers and brands to gain reliable and relevant search insight, and squarely in this category is enterprise SEO suite company Botify.

Botify offers a vast array of SEO analysis, data crawling intelligence and indexing metrics tools, all while working to make this complex information both easy to understand and act on, as Google’s Martin Splitt recently touched on in a live video conversation.

3 — Bing URL Submissions Plugin for WordPress

Bing

B2B marketers in WordPress environments recently got access to an open-source plug-in from Bing Webmaster Tools, automating the submission of new site content to the Microsoft’s Bing search engine.

Bing URL Submissions Plugin in a feature-rich plug-in that can also be customized via Bing’s API for incorporation into other content management systems.

4 — Schema.org

Schema

Google and other search engine firms prefer that businesses use schema markup for structured data in the format set forth and maintained by the Schema.org organization, which is especially important today as features including Google’s Knowledge Graphs rely in part on this simple yet often-overlooked element, as Michal Pecánek recently examined for Ahrefs.

5 — WebPagetest

WebPagetest

Another free tool frequently used by savvy search industry professionals is WebPagetest, allowing webmasters and technically-proficient marketers to run a variety of tests including content type breakdowns, page speed data and others providing helpful information.

The data from WebPagetest can be used to troubleshoot website slowness issues, as Barry Schwartz recently outlined in “Google: How To Diagnose Largest Contentful Paint (LCP) Slowness.”

Smart SEO Tools To Make You A Knowledge Builder

via GIPHY

We hope you’ve found at least a few new-to-you SEO content marketing tools among those we’ve taken a look at here, and that you’ll find them useful as you create new campaigns that are using the soundest practices of SEO, and that they'll also help build your own team’s knowledge.

We have a multi-year history of highlighting helpful marketing tools, and here are a few of the other most recent articles we’ve published on the subject:

The post 5 Unheralded SEO Tools for Content Marketers appeared first on Online Marketing Blog - TopRank®.

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4 Ways to Get in Front of More People on Instagram

Want more people to learn about you on Instagram? Looking for ideas to expand your Instagram reach? In this article, you’ll find four ways to reach a wider audience on Instagram. #1: Bring a Guest on Your Instagram Live Video to Reach Their Audience Instagram Live video gives you an opportunity to show your followers […]

The post 4 Ways to Get in Front of More People on Instagram appeared first on Social Media Examiner | Social Media Marketing.

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