Home / Internet Marketing News / New Report: 5 Statistics You Need to Know on How Content Influences Purchases

New Report: 5 Statistics You Need to Know on How Content Influences Purchases

How Content Influences the Purchasing Process

These days there’s no question that great content is a foundational element of any marketing strategy—especially in B2B. In fact, according to Content Marketing Institute’s (CMI) 2017 benchmarking report, 89% of B2B marketers use content marketing to “attract and retain a clearly defined audience—and, ultimately, to drive profitable customer action.” And thanks to yet another insightful report from CMI—the latter objective is our focus today. Last week, CMI and SmartBrief released their How Content Influences the Purchasing Process report, featuring data and insights collected from 1,200 SmartBrief subscribers. The aim of the report was to dig into the minds of those who are actually consuming content, and uncover what types of content are most influential, how decision-makers perceive vendor content, and more. From a marketer’s perspective, the findings both reinforce and redefine how marketers should be crafting their B2B content marketing strategies. Below I share five key statistics from the report, and some associated takeaways that can help you both bolster and boost your content efforts to drive action by decision makers.

#1 – 81% say they generally conduct research before bringing a vendor in.

Marketers know that the modern buyer’s journey is becoming increasingly self-directed. After all, this shift is arguably what drove the emergence of content marketing in the first place. So, it’s no surprise that CMI and SmartBrief’s report revealed that an overwhelming majority of decision-makers are conducting their own research before making contact with a vendor. The big takeaway: Simply put, decision-makers want to be educated. Thanks to the rise of the internet, social media and mobile technologies, buyers are more empowered than ever to take things into their own hands. As a result, marketers need to double-down on their efforts to guide people through the purchasing process by creating content for each stage of the sales funnel. For the TopRank Marketing team, this means leveraging the Attract, Engage, Convert model, as well as an integrated mix of tactics, to craft customer-centric content that’s easy to find, consume and share. [bctt tweet=”Simply put, decision-makers want to be educated. #B2B #contentmarketing @cmicontent” username=”toprank”]

#2 – 40% say credibility trumps the source of information.

Since decision-makers are often taking research into their own hands, it stands to reason that they’re consuming information from a variety of sources. According to the report, 66% of respondents admitted to using sources other than vendors to initially collect information. But perhaps one of the most interesting revelations was that 40% say the information source isn’t a big concern. In the end, they just want good, credible information. The big takeaway: As long as the content is credible, the source doesn’t matter. While an organization’s owned channels may never be a one-stop-shop for all prospects’ needs, the report encourages vendors to ensure their websites are up-to-date. In addition, since your prospects will likely come into contact with your brand in a variety of ways, marketers can take the lead on evaluating how their brand is being presented across all channels (i.e. printed materials, social media, third-party review sites, in-person events, etc.) to ensure consistency and build credibility. [bctt tweet=”When it comes to gathering info for purchasing decisions, #content credibility > source. @cmicontent” username=”toprank”]

#3 – 62% say they want content that speaks to their specific needs and pain points.

As marketers, it’s our job to dig deep to understand who our audience is, the challenges they face and the questions they’re asking. But perhaps we’re falling a little short in this area. According to the report, the No. 1 most important quality for content during the purchasing process is that is speaks to the specific needs or pain points of the decision-maker. Product or service specifications, and educational rather than promotional, came in at No. 2 and No. 3 respectively. The big takeaway: Give the people what they want by delivering best-answer content that is tailored to specific niches, scenarios, pain points or questions your prospects/customers are asking. But where do you start? From my perspective, your first stop should absolutely be your sales team. These folks are in the trenches every day and can give you detailed insights on customer characteristics (i.e. job title, company name, company size, etc.), as well as the challenges they’re looking to solve. Then conduct keyword topic research, and analyze your website and social data to learn more about how your prospects are searching and how they’re engaging with your existing content. [bctt tweet=”Give the people what they want: best-answer #content tailored to specific niches. #B2B #contentmarketing” username=”toprank”]

#4 – Just 21% rank blog posts as influential in their purchasing decisions.

Perhaps unsurprisingly, CMI and SmartBrief found that 80% of decision-makers ranked peer recommendations as their No. 1 purchasing influencer. But the No. 2 spot went to original research, with 74% of respondents rating it as influential. Furthermore, many of the most “traditional” content marketing tactics such as eBooks (33%), blogs and articles (21%)  and email newsletters (21%) landed toward the bottom. The big takeaway: It’s time to expand your content mix. To revisit CMI’s 2017 benchmark survey, social media content (83%), blogs (80%) and email newsletters (77%) were ranked as the top three most-used content marketing tactics. But as stated above, these are less influential in purchasing decisions. So, if you want to really connect with decision-makers, it’s probably time to step up with more robust and engaging content offerings such as webinars, on-demand product demos and—if you have the bandwidth and budget—original research. Now, this doesn’t mean you should completely abandon blogs or email marketing. Every organization’s content mix will be different depending on the industry and business objectives. Take stock of what you’re doing, and use the data and insights you have to draw some conclusions about what is and isn’t working. This will help you make decisions on where to ramp up your efforts, and where you can start dabbling with different content types. [bctt tweet=”Based on @cmicontent research, it may be time to expand your #contentmarketing mix.” username=”toprank”]

#5 – Just 5% say they share information with colleagues on social media.

Generally speaking, purchasing decisions are a group effort. But how are decision-makers communicating with one another? According to the report, the vast majority (82%) of decision-makers are sharing content via email with other colleagues. The next most popular channels are conference calls (64%) or through a shared document or folder (36%)—with social channels coming in at 5% or less. The big takeaway: Social sharing metrics don’t give you the full engagement picture, so don’t fret if your shares are looking a little low. From my perspective, the bottom line here is the more you tap into the unique content needs and pain points of your audience, the better chance your content has at making an impression on all decision-makers. [bctt tweet=”#B2B decision-makers are sharing #content via email – not #social. @cmicontent” username=”toprank”]

Want to Read the Full Report?

Get access to the free report here. Are you surprised by any of the findings in the report? Tell us in the comments section below.

The post New Report: 5 Statistics You Need to Know on How Content Influences Purchases appeared first on Online Marketing Blog – TopRank®.

Click Here For Original Source Of The Article

Ads by WOW Trk

About Daniel Rodgers

Daniel Rodgers
A lot of news that you will not see in the paper. A lot of technology that is coming out that will not see in the paper.

Check Also

Digital Marketing News: Alignment Challenges, Instagram’s ‘Collection’ & Amp for Email

The Top Three Reasons Sales and Marketing Alignment Is Off [Infographic]
Communication, broken processes and disconnected metrics are the top three reasons that sales and marketing alignment is off. Is it an issue of focus, priorities, or something else? MarketingProfs

Instagram Gives Brands New Way to Sell In 'Collection' Ads
Instagram launched "collection" ads, which allow users to shop and purchase directly through the Instagram platform. AdAge

Google Announces Amp For Email – Delivering Accelerated Mobile Pages Experiences To Your Inbox
The new spec is available today through the Gmail Developer Preview, with support in Gmail slated for later this year. MarketingLand

Instagram Tests Its Version Of The Retweet But Thru Stories
Instagram has begun testing a new feature that would allow users to share public posts from other profiles to their own followers through the Stories feature. MarketingLand

Nielsen Creates New Metric to Measure the Effectiveness of Product Integrations
Nielsen is launching a new metric that may help marketers and publishers standardize brand mentions across platforms, like TV, short-form video and subscription-video-on-demand services. AdWeek

Google Launches New Look For ‘People Also Search For’ Search Refinements
Go to a search result, click on a listing, and then click back to the search results page on Google to trigger this on Google desktop search. Search Engine Land

Breaking Up With Facebook: Users Confess They're Spending Less Time
Mark Zuckerberg says recent changes have reduced the amount of time users spend on Facebook by 50 million hours each day, but those changes aren't the only reasons, according to users. USA Today

How Facebook Is Changing the Way It Reports Organic Reach for Page Posts
A redesign of Page Insights began rolling out this week for iOS and Android, along with a more accurate way for page admins to determine the effectiveness of their organic posts. AdWeek

New Research: Account-Based Marketing Trends: Top Channels, Priorities, and Challenges
New research indicates that the top challenges and priorities for account based marketing are the same – aligning sales and marketing, attributing marketing efforts to revenue and scoring and targeting ideal accounts. MarketingProfs

Snapchat Is Opening Up Its Marketing Platform to All Ad-Tech Players and Agencies
Snapchat is opening up their API to allow companies more access to their ad buying platform, and potentially more data. AdWeek

Google Sets Deadline for HTTPS and Warns Publishers to Upgrade Soon
If you haven’t made the switch on your site from http to https, it’s time to get started. Google has set a deadline of July 2018, after which Chrome will begin warning users explicitly if a site is insecure. Search Engine Journal

Statistics on Personalized Content

On the Lighter Side:
Google Launches 2018 Winter Olympics Features Across Search Results - Search Engine Journal
McDonald’s Absurdly Lavish ‘Bling Mac’ Ring Could Be Yours, If You Love It Enough - AdWeek
Over 150 New Emojis to Be Released on iPhone and Android This Year - Independent

TopRank Marketing (And Clients) In the News:
Rachel Miller & Lee Odden - Top 100 Social Media and Marketing Influencers - Digital Scouting
Lee Odden -  37 Digital Marketing Conference Speakers Who Will Inspire Your Marketing Programs - Outbrain
Lee Odden - Who Were The Top CMO Influencers Of 2017?  - Forbes
Lee Odden - 16 Digital Rockstars you Need to Follow - neilmchugh

We'll be back next week with more digital marketing news! In the meantime, quench your digital marketing thirst by checking out TopRank Marketing on YouTube and Twitter!

The post Digital Marketing News: Alignment Challenges, Instagram’s ‘Collection’ & Amp for Email appeared first on Online Marketing Blog - TopRank®.

Leave a Reply

Your email address will not be published. Required fields are marked *

css.php